Terms of Service

Every visit is the same service. It includes:

• ✓A warm bath with dog-appropriate shampoo
• ✓A brush-out, including de-shedding where the coat needs it
• ✓An ear cleaning
• ✓A towel dry, and a blow-dry where the dog tolerates it

We do not cut hair. No haircuts, no clipping, no scissor work, no breed trims, no sanitary trims, no face trims. That is not a service we offer at any price, and asking on the day will not change the answer. If your dog needs a haircut, you need a groomer with clippers, and we will happily say so and point you toward one.

Add-ons such as a flea shampoo or a de-shedding treatment are priced individually and shown to you before you confirm.

The wash happens inside our van, parked at your address. The van carries its own fresh water, heats it on board, and runs on its own power. We do not use your water, your hot water or your electricity, and waste water leaves with us in a sealed tank.

Appointments need at least 6 hours notice, because a mobile visit has to be fitted into a driving route. Slots inside that window are not offered online. If you need something sooner, call or text (408) 599-8317 and we will tell you honestly whether it is possible.

You can cancel or reschedule free of charge up to 24 hours before your appointment. Use the link in your confirmation email, or call or text us.

Inside 24 hours we would appreciate as much warning as you can give. A one-off late cancellation is fine, life happens. Repeated late cancellations, or nobody being home when we arrive, may mean we ask for payment in advance on future bookings, or decline to schedule further visits.

We may need to move an appointment ourselves for a vehicle breakdown, a safety issue or genuinely unsafe weather. If that happens we will call you, offer the next available slot, and there is no charge.

By booking, you confirm that your dog's vaccinations are current, including rabies as required by California law, and that your dog has not shown signs of a contagious illness in the days before the appointment. We may ask to see proof. Please tell us in advance about any medical condition, injury, allergy, sensitivity or behavioral history that affects how your dog should be handled.

We may decline or stop a wash, at our discretion, in these situations:

• •Aggression or unsafe behavior — a dog who bites, tries to bite, or cannot be safely restrained. One washer, one dog, one small space — there is no safe way to push through it.
• •Severe matting — mats cannot be washed out, and water tightens them. Removing them safely takes clippers, which we do not carry, so we will refer you to a groomer instead of making the coat worse.
• •A condition that needs a vet — open wounds, hot spots, visible skin infection, obvious pain, heat stress, or a dog who is simply too unwell. We are not a veterinary service and we will not wash through something that needs a doctor.
• •Fleas or parasites we were not told about — a flea shampoo treatment is available and priced as an add-on, but the van has to be treated afterwards, so we need to know in advance.

If we decline before starting, there is no charge. If we have to stop partway through for safety, you pay only for what was completed, and we will explain exactly what that means before we invoice anything.

If your dog is injured or becomes unwell during a visit and we cannot reach you, we may seek veterinary care, and the cost of that care is yours.

We are insured, and we take real care with every dog. Washing, brushing and nail trimming still carry inherent risk, particularly with senior dogs, dogs with existing skin or joint conditions, and dogs who struggle with handling. Quicking a nail, a nick, or a reaction to a product can happen even when everything is done correctly.

You accept that risk when you book. We are responsible for injury or damage caused by our own negligence, and our total liability for any single appointment is limited to the amount you paid for it, except where California law does not permit that limit. We are not liable for pre-existing conditions, for problems that emerge from a coat or skin issue we were not told about, or for indirect or consequential losses.

We are not a veterinary service and nothing we say is veterinary advice. If your dog needs a diagnosis, they need a vet.

These terms are governed by the laws of the State of California.

We may update these terms. The date at the top of the page changes when we do, and the terms that apply to your appointment are the ones published when you booked it.